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Have a look to our Services
Kenfore Analytics transformed customer engagement for us. Their dedication and responsiveness made it a true partnership.
Capture leads from multiple sources and guide them through a customizable sales funnel. Automated follow-up reminders and flexible lead assignments.
Efficient Ticket Handling & Escalations
Manage tickets effortlessly with a four-tier assignment system and real-time tracking.
Seamless integration with Zoom for scheduling and conducting virtual meetings directly from the CRM. Users can also generate meeting links.
Easily Manage Users & Permissions Create departments and user groups with customizable permissions. Track all user activity with detailed auditing.
Unified Agent Dashboard
Empower agents with a centralized dashboard to view tickets, leads, and past interactions.
Have a look to our Communication Services
Centralized Customer Data
Store all customer information in one place. Segment contacts by demographics, behavior, and more, with easy import/export capabilities and duplicate contact management.
Complete Interaction History
Track every customer touchpoint—whether it's a call, email, or social media message—creating a comprehensive interaction log for personalized customer service.
Instant SMS Notifications
Keep customers informed with customizable SMS notifications. Set up automatic alerts for key CRM events directly to their mobile devices.
CRM
Integrate Facebook Support Manage Facebook messages and leads directly within the CRM, allowing agents to respond to queries and capture leads from the most popular social media platform.
AI-Powered Customer Engagement Integrate your web-based Chabot with the CRM to automatically capture leads and queries, with the ability to support agent-driven conversations and improve customer satisfaction.
Real-Time Data Insights Gain powerful insights with customizable dashboards and real-time data visualizations. Generate detailed reports on sales, marketing, and support performance to drive decision-making.
Seamless Connectivity Integrate with popular third-party tools such as email platforms, accounting software, and your business software’s systems to centralize your business operations.
Data Protection on Servers All sensitive data stored within the CRM database is encrypted at rest, adding another layer of protection to prevent unauthorized access.
A unified calendar system that allows users to schedule, track, and manage appointments, meetings, and follow-ups.
